1. FOR EVERYONE … then scroll down to see any special requirements for your pool
MY SWIM ACCOUNT
ADVANCE ABSENCES + MAKEUPS
CHECK-IN ON ARRIVAL
** PLEASE DO NOT CALL OR EMAIL ON THE DAY IF YOU ARE UNABLE TO ATTEND YOUR LESSON.
** IT WILL BE TOO LATE TO RELEASE YOUR SPACE FOR OTHERS TO USE AS A MAKE-UP!!
** ABSENCES AND MAKEUPS ARE SELF MANAGED ONLINE USING MY SWIM ACCOUNT
WHAT TO WEAR
PARENTAL SUPERVISION
CLASS COLOUR CAPS
ASSESSMENTS
RE-BOOKING NEXT TERM
TERM DATES
PUBLIC HOLIDAYS
MY SWIM ACCOUNT
- The MY SWIM ACCOUNT OPTIONS page is where you logon to: Record an Advance Absences, Book a Make-up, Pay MY Fees, Complete My Re-enrolment, Change My Group Class Time, Lookup My Class Times, Update My Email/Mobile Details.
- To logon, ONLY your Family Name & Email is required to logon from a PC or mobile device.
- (No password is required and if asked, you are trying to access our staff pages)
ADVANCE ABSENCES + MAKEUPS
- Advance absences & Make-ups can ONLY be booked online using MY SWIM ACCOUNT
- IF SPACE PERMITS and your Advance Absences have been recorded, then THREE (3) Makeups can be taken each term
- Makeups are NOT guaranteed and are a courtesy, not a right.
- NOTE: MAKE-UPS CAN NOT BE CARRIED OVER TO THE NEXT TERM OR A HOLIDAY PROGRAM
CHECK-IN ON ARRIVAL
- Please check-in at pool reception desk (except for the Swim Studio) to have your swimmers name marked off the roll.
- If the desk is busy or unattended, please ensure you call back to be marked Present.
** PLEASE DO NOT CALL OR EMAIL ON THE DAY IF YOU ARE UNABLE TO ATTEND YOUR LESSON.
** IT WILL BE TOO LATE TO RELEASE YOUR SPACE FOR OTHERS TO USE AS A MAKE-UP!!
** ABSENCES AND MAKEUPS ARE SELF MANAGED ONLINE USING MY SWIM ACCOUNT
WHAT TO WEAR
- Correct swim wear is important.
- Firm fitting one (1) piece for girls & lycra Speedo style togs for boys.
- Board shorts fill with water, chafe & flap around the legs causing drag.
- If modesty is an issue or if a swimmer feels cold then we recommend ToasTees wetsuit in our first 3 levels.
- ToasTees are made of a fine neoprene for insulation but do not impede movement.
- Regular lycra rash vests don’t add warmth and if not firm fitting, add drag and hinder arm movements.
- All swimmers are recommended to wear goggles, also available for purchase from Pool Reception.
PARENTAL SUPERVISION
- Parents/Carers are NOT to leave the pool complex if children in their care are UNDER the age of 10 years.
- Children must know where their parents will be throughout their lesson.
- Parents/Carers are responsible for their children AT ALL TIMES.
CLASS COLOUR CAPS
- New starters received a cap free-of-charge during Week 1 of the Term.
- It is mandatory that ALL swimmers wear their H2O cap to classes.
- Cap colours assist swimmers find their class, especially when doing Makeups
- Cap colours assist the Pool Deck Supervisor ensure swimmers are in their correct class level
- On promotion to a New Level, swimmers are given a new cap free-of-charge.
- Replacement caps are available to purchase at pool reception.
- To increase cap life, dry and sprinkle talcum powder inside after each use.
- Silicone caps are also available to purchase if you require a slightly larger fit or want a longer wearing cap.
ASSESSMENTS
- We continually assess and will promote swimmers through-out the term depending on space
- We formally assess ALL swimmers over the last 3 weeks of every term.
RE-BOOKING NEXT TERM
- Your time/day space rolls over automatically to the next term unless your swimmer has been promoted
- Promoted swimmers will need to find a new space
- To secure your current time/day next term, payment must be made by the 2nd last lesson of term
- All Unpaid spaces will then be declared vacant and offered to Promoted and Wait-listed swimmers.
TERM DATES
- See H2O website Homepage for our Term Dates page which shows the current term dates.
PUBLIC HOLIDAYS
- We are always closed on public holidays.
- We are always closed on long weekends when a public holiday falls on a Friday or Monday.
- NOTE: We are also closed on Melbourne Cup Monday and Tuesday at all pool locations.
GGS - TWC
- Children over the age of 7 are NOT PERMITTED in the change room of the opposite sex.
- Children 10 years and under must be accompanied by a parent or carer at all times.
- Female parents and girls MUST NOT ENTER the MALE Change Rooms under any circumstances.
- Boys and Male parents MUST NOT ENTER the FEMALE Change Rooms under any circumstances.
- A larger Disabled cubicle is available for use by families
- Swimmers and Parents are NOT permitted to eat or drink on pool deck. NO EXCEPTIONS !!
LAURISTON
PARENTS & SWIMMERS SHARE CHANGING ROOMS
PARENTS & SWIMMERS SHARE CHANGING ROOMS
- Both children & adults attend lessons at the pool and share the Change Rooms.
- Children over the age of 7 year are NOT PERMITTED in the change room of the opposite sex.
- Female parents and girls MUST NOT ENTER the MALE Change Rooms under any circumstances.
- Boys and Male parents MUST NOT ENTER the FEMALE Change Rooms under any circumstances.
- Swimmers and Parents are NOT permitted to eat or drink on pool deck. NO EXCEPTIONS !!
ST CATHERINE'S
PARENTS & SWIMMERS SHARE CHANGING ROOMS
PARENTS & SWIMMERS SHARE CHANGING ROOMS
- Both children & adults attend lessons at the pool and share the Change Rooms.
- Children over the age of 7 year are NOT PERMITTED in the change room of the opposite sex.
- Female parents and girls MUST NOT ENTER the MALE Change Rooms under any circumstances.
- Boys and Male parents MUST NOT ENTER the FEMALE Change Rooms under any circumstances.
- A larger Disabled cubicle is available for use by families opposite the Male Change Room.
- Swimmers and Parents are NOT permitted to enter the Store or Equipment Rooms. NO EXCEPTIONS !!
- Swimmers and Parents are NOT permitted to eat or drink on pool deck. NO EXCEPTIONS !!