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My Swim Account Help

Frequent Questions
What is the Make-up Lesson policy for Term Enrolments ?
  • NO Make-ups in weeks 1 or 2 while we enrol New Starters 
  • FOUR (4) Makeups are permitted each term, IF space permits
  • Make-ups require an Absence to be recorded in ADVANCE 
  • Booked Makeups NOT taken are still regarded as TAKEN
  • Tomorrows Absence must be recorded before 12 MIDNIGHT TODAY
  • Make-up lessons must be booked before 8am to attend a lesson today
  • By booking an Absence you are REMOVED from the roll & can NOT swim
  • Make-ups are NOT guaranteed and only possible IF space is available
  • Private lesson Make-ups can ONLY be taken in Group lesson classes
  • A Booked Make-up may be cancelled if required to enrol a New Starter
  • Make-ups can NOT be carried over to NEXT Term or Holiday Program
  • Advance Absences can be recorded up to four (4) weeks in advance
How will I be eligible to Book a Make-up Lesson ? 
  1. be Enrolled in the Current Learn To Swim Term program
  2. record your Advance Absence online (do not call or email) before 12 midnight if your class is tomorrow.\​
How do I cancel a booked Absence or Make-up?
  1.  ​All swimmers need to go to MY SWIM ACCOUNT  
  2. Complete "Option 1x" or "Option 2x" to request their Advance Absence or Makeup be deleted/cancelled. 
  3. NOTE: A booked  Advance Absence may NOT be able to be deleted if another swimmer has already taken your space for a Makeup lesson.
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