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Frequently Asked Questions & Common Problems
What is the Make-up Lesson policy for Term Enrolments ?
  • No Make-ups in weeks 1 or 2 while we enrol New Starters 
  • THREE (3) Makeups are permitted each term, if space permits
  • Make-ups require an Absence to be recorded in ADVANCE 
  • Booked Makeups NOT taken are still regarded as TAKEN
  • Tomorrows Absence must be recorded before 12 MIDNIGHT TODAY
  • Make-up lessons must be booked before 8am to attend a lesson today
  • By booking an Absence you are REMOVED from the roll & can NOT swim
  • Make-ups are NOT guaranteed and only possible IF space is available
  • Private lesson Make-ups can ONLY be taken in Group lesson classes
  • A Booked Make-up may be cancelled if required to enrol a New Starter
  • Make-ups can NOT be carried over to NEXT Term or Holiday Program
  • Advance Absences can only be recorded up to four (4) weeks in advance
How will I be eligible to Book a Make-up Lesson ? 
  1. be enrolled in the CURRENT Learn To Swim TERM program
  2. record your Advance Absence online (do not call or email) before 12 midnight if your class is tomorrow.\
  3. EXCEPT for the SWIM STUDIO, please email the office with the date of  your Advance: reception.h2o@hotmail.com
How do I cancel a booked Absence or Make-up?
  1. for the SWIM STUDIO, please email the office at: reception.h2o@hotmail.com      
  2. swimmers need to go to the MY SWIM ACCOUNT coloured menu on the Homepage and select & complete "Option 1x" or "Option 2x" to request their Advance Absence or Makeup be deleted/cancelled. 
  3. NOTE: An Advance Absence may NOT be able to be deleted if another swimmer has already booked the space for a Makeup lesson.

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