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NEW STARTER - LEARN TO SWIM INFORMATION & FAQs

Welcome to the H2O Swimming Works Learn To Swim program. Below are some frequently asked questions and information for each of our Learn To Swim pool locations:
1. FOR EVERYONE … then scroll down to see any special requirements for your pool

MY SWIM ACCOUNT
  • The MY SWIM ACCOUNT OPTIONS page is where you logon to:  Record an Advance Absences, Book a Make-up, Pay MY Fees, Complete My Re-enrolment, Change My Group Class Time, Lookup My Class Times, Update My Email/Mobile Details.  
  • To logon, ONLY your Family Name & Email is required to logon from a PC or mobile device.  
  • (No password is required and if asked, you are trying to access our staff pages)

ADVANCE ABSENCES + MAKEUPS
  • Advance absences & Make-ups can ONLY be booked online using MY SWIM ACCOUNT   
  • IF SPACE PERMITS and your Advance Absences have been recorded, then THREE (3) Makeups can be taken each term
  • Makeups are NOT guaranteed and are a courtesy, not a right.
  • ​NOTE: MAKE-UPS CAN NOT BE CARRIED OVER TO THE NEXT TERM OR A HOLIDAY PROGRAM

CHECK-IN ON ARRIVAL
  • Please check-in at pool reception desk (except for the Swim Studio) to have your swimmers name marked off the roll.
  • If the desk is busy or unattended, please ensure you call back to be marked Present.

** PLEASE DO NOT CALL OR EMAIL ON THE DAY IF YOU ARE UNABLE TO ATTEND YOUR LESSON.
** IT WILL BE TOO LATE TO RELEASE YOUR SPACE FOR OTHERS TO USE AS A MAKE-UP!!
** ABSENCES AND MAKEUPS ARE SELF MANAGED ONLINE USING MY SWIM ACCOUNT


WHAT TO WEAR
  • Correct swim wear is important.
  • Firm fitting one (1) piece for girls & lycra Speedo style togs for boys.
  • Board shorts fill with water, chafe & flap around the legs causing drag.
  • If modesty is an issue or if a swimmer feels cold then we recommend ToasTees wetsuit in our first 3 levels.
  • ToasTees are made of a fine neoprene for insulation but do not impede movement.
  • Regular lycra rash vests don’t add warmth and if not firm fitting, add drag and hinder arm movements.
  • All swimmers are recommended to wear goggles, also available for purchase from Pool Reception.

PARENTAL SUPERVISION
  • Parents/Carers are NOT to leave the pool complex if children in their care are UNDER the age of 10 years.
  • Children must know where their parents will be throughout their lesson.
  • Parents/Carers are responsible for their children AT ALL TIMES.

CLASS COLOUR CAPS
  • New starters received a cap free-of-charge during Week 1 of the Term.
  • It is mandatory that ALL swimmers wear their H2O cap to classes.
  • Cap colours assist swimmers find their class, especially when doing Makeups
  • Cap colours assist the Pool Deck Supervisor ensure swimmers are in their correct class level
  • On promotion to a New Level, swimmers are given a new cap free-of-charge.
  • ​Replacement caps are available to purchase at pool reception.
  • To increase cap life, dry and sprinkle talcum powder inside after each use.
  • Silicone caps are also available to purchase if you require a slightly larger fit or want a longer wearing cap.

ASSESSMENTS
  • We continually assess and will promote swimmers through-out the term depending on space
  • We formally assess ALL swimmers over the last 3 weeks of every term.

RE-BOOKING NEXT TERM
  • Your time/day space rolls over automatically to the next term unless your swimmer has been promoted
  • Promoted swimmers will need to find a new space
  • To secure your current time/day next term, payment must be made by the 2nd last lesson of term
  • All Unpaid spaces will then be declared vacant and offered to Promoted and Wait-listed swimmers.

TERM DATES
  • See H2O website Homepage for our Term Dates page which shows the current term dates.

PUBLIC HOLIDAYS
  • We are always closed on public holidays.
  • We are always closed on long weekends when a public holiday falls on a Friday or Monday.
  • NOTE: We are also closed on Melbourne Cup Monday and Tuesday at all pool locations.
GGS - TWC

  • Children over the age of 7 are NOT PERMITTED in the change room of the opposite sex.
  • Children 10 years and under must be accompanied by a parent or carer at all times.
  • ​Female parents and girls MUST NOT ENTER the MALE Change Rooms under any circumstances.
  • Boys and Male parents MUST NOT ENTER the FEMALE Change Rooms under any circumstances.
  • A larger Disabled cubicle is available for use by families 
  • ​Swimmers and Parents are NOT permitted to eat or drink on pool deck. NO EXCEPTIONS !!
LAURISTON

PARENTS & SWIMMERS SHARE CHANGING ROOMS
  • Both children & adults attend lessons at the pool and share the Change Rooms.
  • Children over the age of 7 year are NOT PERMITTED in the change room of the opposite sex.
  • Female parents and girls MUST NOT ENTER the MALE Change Rooms under any circumstances.
  • Boys and Male parents MUST NOT ENTER the FEMALE Change Rooms under any circumstances.
  • ​​Swimmers and Parents are NOT permitted to eat or drink on pool deck. NO EXCEPTIONS !!
ST CATHERINE'S

PARENTS & SWIMMERS SHARE CHANGING ROOMS
  • Both children & adults attend lessons at the pool and share the Change Rooms.
  • Children over the age of 7 year are NOT PERMITTED in the change room of the opposite sex.
  • Female parents and girls MUST NOT ENTER the MALE Change Rooms under any circumstances.
  • Boys and Male parents MUST NOT ENTER the FEMALE Change Rooms under any circumstances.
  • A larger Disabled cubicle is available for use by families opposite the Male Change Room.
  • Swimmers and Parents are NOT permitted to enter the Store or Equipment Rooms. NO EXCEPTIONS !!
  • ​Swimmers and Parents are NOT permitted to eat or drink on pool deck. NO EXCEPTIONS !!