Google+

NEW STARTER LEARN TO SWIM INFORMATION

Welcome to the H2O Swimming Works Learn To Swim program. Below are some frequently asked questions and information for each of our Learn To Swim pool locations:
1. FOR EVERYONE … then scroll down to see any special requirements for your pool

MY SWIM ACCOUNT
  • The MY SWIM ACCOUNT OPTIONS page is where you logon to:  Record an Advance Absences, Book a Make-up, Pay Fees, Complete My Re-enrolment, Change My Group Class Time, Lookup My Class Times, Update My Email/Mobile Details.  
  • To logon, ONLY your Family Name & Email is required to logon from a PC or mobile device.  
  • (No password is required and if asked, you are trying to access our staff pages)

ADVANCE ABSENCES + MAKEUPS
  • Advance absences & Make-ups can ONLY be booked online using MY SWIM ACCOUNT   
  • If space permits and Advance Absences have been recorded, then THREE (3) Makeups can be taken
  • Makeups are NOT guaranteed
  • NOTE: MAKE-UPS CAN NOT BE CARRIED OVER TO THE NEXT TERM OR A HOLIDAY PROGRAM

CHECK-IN ON ARRIVAL
  • Please check-in at pool reception desk (except for the Swim Studio) to have your swimmers name marked off the roll. If the desk is busy or unattended, please ensure you call back to be marked Present.

** PLEASE DO NOT CALL OR EMAIL ON THE DAY IF YOU ARE UNABLE TO ATTEND YOUR LESSON.
** IT WILL BE TOO LATE TO RELEASE YOUR SPACE FOR OTHERS TO USE AS A MAKE-UP!!
** ABSENCES AND MAKEUPS ARE SELF MANAGED ONLINE USING MY SWIM ACCOUNT


WHAT TO WEAR
  • Correct swim wear is important. Firm fitting one (1) piece for girls & lycra Speedo style togs for boys. Board shorts fill with water, chafe & flap around the legs causing drag.
  • If modesty is an issue or if a swimmer feels cold then we recommend ToasTees wetsuit in our first 3 levels.
  • They are made of a fine neoprene for insulation but do not impede movement. Regular lycra rash vests don’t add warmth and if not firm fitting, add drag and hinder arm movements.
  • All swimmers are recommended to wear goggles, also available for purchase from Pool Reception.


PARENTAL SUPERVISION
  • Parents or Carers (over the age of 16 years of age) are NOT to leave the pool complex if children in their care are UNDER the age of 12 years.
  • Children must know where their parents will be throughout their lesson. Parents are responsible for their children AT ALL TIMES.


CLASS COLOUR CAPS
  • New starters received a cap free-of-charge.
  • On promotion to a New Level, swimmers are also given a new cap free-of-charge.
  • It is mandatory that all swimmers wear their H2O cap to classes.
  • Replacement caps are available to purchase at pool reception.
  • To increase cap life, dry and sprinkle talcum powder inside after each use.
  • Silicone caps are also available to purchase if you require a slightly larger fit or want a longer wearing cap.

ASSESSMENTS
  • We continually assess and will promote swimmers through-out the term depending on space
  • We formally assess all swimmers over the last 3 weeks of every term.

RE-BOOKING NEXT TERM
  • Your time/day space rolls over automatically to the next term unless your swimmer has been promoted
  • Promoted swimmers will need to find a new space
  • To secure your current time/day next term, payment must be made by the 2nd last lesson of term
  • All Unpaid spaces will then be declared vacant and offered to Promoted and Wait-listed swimmers.

TERM DATES
  • See H2O website Homepage for our Term Dates page which shows the current term dates.

PUBLIC HOLIDAYS
  • We are always closed on public holidays.
  • We are always closed on long weekends when a public holiday falls on a Friday or Monday.
  • NOTE: We are also closed on Melbourne Cup Monday and Tuesday at all pool locations.
2. BENTLEIGH

BARE FEET
  • Bare feet are not permitted on pool deck AT ANY TIME, BY ANYONE, ANYWHERE to reduce any tinea transmission !!
  • Parents/Carers MUST wear a pair of "blue overshoes" or bring their own pair of "indoor only thongs or shoes". 
  • Swimmers are to have a pair of "indoor only thongs" to wear while walking on pool deck.

SOILED NAPPIES & RUBBISH
  • Soiled Nappies are to be taken from the pool and NOT disposed of in the pool rubbish bins !!
  • Rubbish of any kind is NOT to be put in any rubbish bin on pool deck or in the male or female change rooms

FOOD, DRINKS, SNACKS
  • Swimmers and Parents are NOT permitted to eat or drink on pool deck. NO EXCEPTIONS !!
3. CORIO - GEELONG GRAMMAR:


CHANGE ROOMS 
  • Only Change Rooms 3 and 4 to be used by Learn to Swim and Squad swimmers.
  • Families can also use the Disabled Change Room 
  • The Staff Change Room is NOT to be used by swimmers or parents.
  • Both children & adults attend lessons at the pool and share the Change Rooms.
  • Children over the age of 7 year are NOT PERMITTED in the change room of the opposite sex.
  • Female parents and girls MUST NOT ENTER the MALE Change Rooms under any circumstances.
  • Boys and Male parents MUST NOT ENTER the FEMALE Change Rooms under any circumstances.
  • ​​Swimmers and Parents are NOT permitted to eat or drink on pool deck. NO EXCEPTIONS !!
4. LAURISTON

PARENTS & SWIMMERS SHARE CHANGING ROOMS
  • Both children & adults attend lessons at the pool and share the Change Rooms.
  • Children over the age of 7 year are NOT PERMITTED in the change room of the opposite sex.
  • Female parents and girls MUST NOT ENTER the MALE Change Rooms under any circumstances.
  • Boys and Male parents MUST NOT ENTER the FEMALE Change Rooms under any circumstances.
  • A larger Disabled cubicle (door 3) is available for use by families in the pool foyer.
  • ​Swimmers and Parents are NOT permitted to eat or drink on pool deck. NO EXCEPTIONS !!
5. SWIM STUDIO POOL 

CHANGE ROOM & TOILET
  • There is a changing room facility, but NO shower is available.
  • Being in a residential area, children are to remain seated and to keep noise to a minimum
  • A wonderfully small private and quiet teaching lap pool
6. ST CATHERINE'S

PARENTS & SWIMMERS SHARE CHANGING ROOMS
  • Both children & adults attend lessons at the pool and share the Change Rooms.
  • Children over the age of 7 year are NOT PERMITTED in the change room of the opposite sex.
  • Female parents and girls MUST NOT ENTER the MALE Change Rooms under any circumstances.
  • Boys and Male parents MUST NOT ENTER the FEMALE Change Rooms under any circumstances.
  • A larger Disabled cubicle is available for use by families opposite the Male Change Room.
  • ​Swimmers and Parents are NOT permitted to eat or drink on pool deck. NO EXCEPTIONS !!